FAQ

What is the FLY VIP?

Our loyalty program is a free rewards system that lets you earn points for every purchase, which you can redeem for discounts, free products, or exclusive perks

How do I join?

Simply create an account on our website or sign up at checkout. You’ll automatically be enrolled and start earning points right away.

How do I earn points?

You earn points every time you make a purchase. You can also earn bonus points by referring friends, leaving reviews, following us on social media, and more!

Do my points expire?

Yes, points typically expire [after 12 months of inactivity / at the end of the calendar year, etc.]. We’ll send you reminders so you don’t lose out!

Can I use my points during sale?

Some exclusions may apply during promotional periods. Check the terms at checkout or contact our support team.

How do I redeem my points?

Log into your account and go to the Rewards section. From there, you can choose how to use your points, whether it’s a discount on your next purchase or unlocking special rewards.

Can I transfer points?

Points are non-transferable and tied to your personal account.

I forgot to login when making a purchase can I get my points?

Yes! Contact our customer support with your order number, and we’ll add the points to your account.

What if I return an item?

If you return a purchase, the points you earned from that transaction will be deducted from your balance.

I have an issue with my account who do I contact?

Our support team is here to help! Reach out via info@flysportsuk.com, and we’ll get it sorted.