FAQ
What is the FLY VIP?
Our loyalty program is a free rewards system that lets you earn points for every purchase, which you can redeem for discounts, free products, or exclusive perks
How do I join?
Simply create an account on our website or sign up at checkout. You’ll automatically be enrolled and start earning points right away.
How do I earn points?
You earn points every time you make a purchase. You can also earn bonus points by referring friends, leaving reviews, following us on social media, and more!
Do my points expire?
Yes, points typically expire [after 12 months of inactivity / at the end of the calendar year, etc.]. We’ll send you reminders so you don’t lose out!
Can I use my points during sale?
Some exclusions may apply during promotional periods. Check the terms at checkout or contact our support team.
How do I redeem my points?
Log into your account and go to the Rewards section. From there, you can choose how to use your points, whether it’s a discount on your next purchase or unlocking special rewards.
Can I transfer points?
Points are non-transferable and tied to your personal account.
I forgot to login when making a purchase can I get my points?
Yes! Contact our customer support with your order number, and we’ll add the points to your account.
What if I return an item?
If you return a purchase, the points you earned from that transaction will be deducted from your balance.
I have an issue with my account who do I contact?
Our support team is here to help! Reach out via info@flysportsuk.com, and we’ll get it sorted.
